Customer Administrator Topics

Wire/ACH/Check Payment Instructions

Please follow the following steps when paying via wire, ACH or check. By placing your order, you agree to follow the s...

How do I assign or distribute on the Xvoucher platform?

Within the Xvoucher platform assigning vouchers to your candidates is simple! Please note that the Mass Assign Tool is...

How do I know which service tier I am subscribed to?

By default, most customers are set to the Basic (free) Tier. To find out which tier you are on, check out the steps be...

Xvoucher Service Tiers - What to Expect in October 2024

We are transitioning to a subscription service model to be able to enhance our platform, release new features, and con...

How do I upgrade, downgrade, or cancel my subscription?

Got a question about upgrading or downgrading? We’ve got you covered! Here’s everything you need to know about changin...

Pricing and Billing for Subscriptions

Got a question about pricing or billing for your subscription? We’ve got you covered! Here’s everything you need to kn...

How can I Create A Quote?

Through the Xvoucher platform, you will be able to create a quote for your finance department. If you or your organiza...

How can I get an Invoice?

First, create your quote/order: Go to Purchase > AWS Certification Products in the menu. Choose the product and quant...

How do I add a Wallet to my account?

With Xvoucher Wallet you can submit one PO to your finance department to cover months of voucher purchases. If you wou...

How to toggle between my Xvoucher account types?

As an Xvoucher user, you may have access to more than one account. You may have both a Customer account and a Candidat...

How do I resend a voucher email to my candidates?

Here's how to resend the voucher email to your candidate from your Customer Admin account: First, have your candidate...

How does the Branch functionality work?

Create a multi-level administrator structure to enable complex distribution and branch-level admin delegation. The Bra...

How do I use the Promotion Tool?

The Xvoucher Promotions tool allows Customers to create a page where candidates will be able to request a voucher. The...

Can I get a report of Candidate Exam Results?

Xvoucher does not receive Exam Results from the testing provider. Customer Administrators have visibility into which v...

How do I find expiration dates for my vouchers?

A Customer administrator can view voucher expiration dates in two reports. Inventory Detail Report  Voucher Usage Re...

How to Find "ACTION NEEDED: Expiring AWS Exam Vouchers" Reported to You

Xvoucher sends out courtesy emails on the First of every month providing an overview of Expiring vouchers in the comin...

Reporting: What does the Voucher Usage report show?

An AWS customer administrator can view tracking details for Pearson VUE voucher codes.   Navigate to Track > Vouchers ...

Reporting: What does the Xvoucher Inventory Report Show?

An AWS Customer administrator can view voucher details for each voucher purchased through Xvoucher. Enterprise custo...