The Basics

Where can I find the Standard Help Desk for Xvoucher?

If you have questions regarding your Non-AWS Specific Xvoucher account for purchasing, managing, or using certificat...

What is Multi-Factor Authentication (MFA)?

MFA adds an extra layer of security that requires users to provide two or more forms of verification.  Typically, this...

How do I verify my account?

When you create an account or log in for the first time, we'll need to verify your email. We'll send a code to the ema...

How do I reset my Xvoucher account password?

If you have forgotten or need to reset your password, you can find a link to reset it at our login page.   Enter yo...

How do I login to Xvoucher?

If you need to log into your Xvoucher account you can find the URL here.  Navigate to https://auth.xvoucher.com/ to lo...

What languages are supported in Xvoucher?

Xvoucher Currently offers multi-language support in English, Japanese, Korean, and Simplified Chinese.  To change the ...

What is the difference between an Xvoucher Number and a Voucher Code?

Xvoucher Number is a container   The Xvoucher number is a container that allows enterprise and institutional organizat...

Common Email Address Issues

These common email address issues can cause an email to be invalid in the Xvoucher system. Please review this list if ...

What payment methods does Xvoucher support?

Payment Methods: ACH/Wire/PO/Check Xvoucher Wallet Credit Card Visa (including the Amazon Rewards Visa Signature Ca...

What is Xvoucher Pay™?

When paying with a credit card, users will checkout through Xvoucher Pay. Xvoucher Pay is our online payment service b...

How long will it take to receive vouchers after an order is placed?

When Xvoucher receives your funds, the vouchers will be released to your account.  If you're paying via Credit Card: ...

Can my Voucher Expiration Date be Extended?

Exams must be registered, sat for, and completed on, or before, the voucher expiration date (Midnight UTC).  Unfortuna...

Can vouchers be returned, exchanged, or refunded?

No. All sales are final. Returns, Exchanges, and refunds are not accepted. You can review Xvoucher's Voucher Policy He...

How do I change my name in my Xvoucher Account?

If you need to change or edit your name, you can do so by logging into your Xvoucher Account.  Once logged in, Click t...

How do I erase my data from the Xvoucher Platform?

If you no longer need access to your Xvoucher account and the products you have been assigned, the Xvoucher team would...

Xvoucher India FAQ

Xvoucher opened a new subsidiary in India on 26 September 2023. We are excited for this significant step in our compan...

Xvoucher Glossary

Commonly used terms or phrases in the Xvoucher platform. Candidates An Xvoucher system user that is accessing le...